Shipping Policy

Last updated: October 8, 2026

At PrincessGlow, we are committed to processing and delivering your order as smoothly as possible. Please review our shipping policy for information about order processing, delivery estimates, and tracking.

1. Order Processing Time

All orders require approximately 3–5 business days to be processed before shipment.

During this time, we verify your order, prepare your item, and coordinate its dispatch.

Order processing times may be longer during holidays, promotional periods, or circumstances beyond our reasonable control.

Business days generally exclude weekends and public holidays.

2. Shipping and Delivery Time

Once your order has been processed and dispatched, estimated shipping time is 3–5 business days.

Our estimated total delivery time is therefore 6–10 business days, including order processing and shipping.

Please note that these are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on your destination, customs procedures, local postal services, weather conditions, and other circumstances outside our reasonable control.

3. International Shipping

PrincessGlow accepts orders for delivery to eligible international destinations.

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country. Unless expressly stated otherwise at checkout or required by applicable law, these charges are the customer's responsibility.

Customers are responsible for providing accurate shipping information when placing an order. Incorrect or incomplete addresses may cause delays or additional delivery costs.

4. Order Tracking

When tracking information becomes available, we will provide it by email or through the tracking service available on our website.

Please allow time for tracking information to update after dispatch. Some carriers may take several business days to register the first tracking scan.

5. Delays and Unexpected Circumstances

Although we aim to meet our estimated delivery times, delays may occur due to customs clearance, carrier disruptions, severe weather, public holidays, or other circumstances beyond our reasonable control.

If your order appears to be delayed beyond the estimated delivery window, please contact us at contact.princessglow@gmail.com with your order number so we can assist you.

Nothing in this policy excludes any delivery obligations or remedies required by applicable consumer protection laws.

6. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains the wrong item, or appears to be lost in transit, contact us at contact.princessglow@gmail.com with your order number and any relevant photographs or tracking information.

We will investigate the issue and work with the relevant shipping provider to determine the appropriate solution in accordance with applicable law.

7. Contact Information

For shipping questions or assistance with an order, please contact:

Store: PrincessGlow
Email: contact.princessglow@gmail.com

We appreciate your trust in PrincessGlow and thank you for shopping with us.