Returns, Refunds & Warranty Policy

Last updated: October 8, 2026

At PrincessGlow, your satisfaction matters to us. We want you to feel confident when purchasing from our store. This policy explains how returns, refunds, exchanges, and product warranty claims are handled for orders placed through our online store.

This policy applies to international orders, subject to applicable consumer protection laws. Nothing in this policy excludes, restricts, or replaces any mandatory rights you may have under the laws applicable to your purchase.

1. 15-Day Voluntary Return Policy

In addition to any rights provided by applicable law, PrincessGlow offers a voluntary 15-day return policy for eligible purchases.

You may request a return within 15 calendar days of receiving your order if you change your mind or are not satisfied with your purchase.

To qualify for a voluntary return:

• The item must be in its original condition, without signs of wear, damage, or misuse.

• The item should include its original packaging, tags, and accessories, where applicable.

• You must provide your order number or other reasonable proof of purchase.

• You must contact us before sending any item back.

To request a return, email contact.princessglow@gmail.com with your order number and the reason for your request.

Once your request has been reviewed, we will provide the applicable return instructions and address.

Important: The conditions of this voluntary return policy do not limit any mandatory statutory rights, including any applicable right of withdrawal or return. Where the law allows a customer to inspect or handle an item before returning it, those rights will be respected.

2. Statutory Right of Withdrawal and Consumer Rights

Customers may have additional rights under the consumer protection laws applicable to their country or region.

For example, eligible online purchases delivered to consumers in the European Union or the United Kingdom generally carry a 14-day statutory withdrawal period, subject to applicable legal exceptions.

In Colombia, eligible distance sales are generally subject to a statutory right of withdrawal of five (5) business days, subject to the conditions and exceptions established by applicable law.

These statutory rights are separate from our voluntary 15-day return policy. If applicable law provides a longer period, a different refund procedure, or more favorable consumer protection, the applicable legal requirements will prevail.

Nothing in this policy requires a customer to waive a legal right as a condition of purchasing from PrincessGlow.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, incomplete, or incorrect item, contact us at contact.princessglow@gmail.com as soon as reasonably possible.

Please include:

• Your order number.

• A description of the problem.

• Clear photographs or videos showing the issue, where reasonably available.

We will review your claim and explain the available solution in accordance with our warranty commitments and applicable consumer protection laws.

Depending on the circumstances and the applicable law, the solution may include a repair, replacement, price reduction, or refund.

Customers will not be required to pay return shipping costs or other charges where applicable law or our warranty obligations require PrincessGlow to cover them.

4. Our 90-Day Commercial Warranty

PrincessGlow offers a 90-day commercial warranty against qualifying manufacturing defects and product faults, beginning on the date the customer receives the item.

This commercial warranty is provided at no additional charge and applies in addition to any mandatory legal warranty or other consumer rights applicable to the purchase.

The warranty covers qualifying defects in materials or workmanship and failures that prevent the product from conforming to its advertised description or applicable quality requirements.

The warranty does not ordinarily cover damage caused solely by:

• Accidental drops, impacts, or crushing.

• Improper use or storage.

• Unauthorized modifications or repairs.

• Normal wear and tear.

• Damage caused by chemicals, perfumes, cosmetics, moisture, or other external factors contrary to the product's care instructions.

These exclusions apply only where the relevant cause is established and the exclusion is permitted by applicable law. They do not exclude defects that existed at delivery or otherwise fall within mandatory legal protection.

To submit a warranty claim, email contact.princessglow@gmail.com with your order number, a description of the defect, and supporting photographs or videos where available.

If a defect is covered, PrincessGlow will provide the remedy required by applicable law or the applicable commercial warranty terms, whichever provides the customer with the protection legally due.

The 90-day commercial warranty does not shorten, replace, or limit any longer mandatory legal warranty.

5. Return Shipping and Return Address

Customers requesting a voluntary return because they changed their mind are generally responsible for the return shipping costs, provided this allocation is permitted by applicable law and was properly disclosed before purchase.

For defective, damaged, or incorrectly supplied products, PrincessGlow will cover return shipping or provide another appropriate remedy whenever required by applicable law or the applicable warranty obligations.

Please do not send an item back before contacting us. We will provide the correct return instructions and destination after reviewing your request.

The return destination will be communicated to the customer before the item is shipped back. Our return procedures will not prevent customers from exercising mandatory legal rights.

6. Exchanges

If you wish to exchange an item, please contact us at contact.princessglow@gmail.com.

We will explain the available options based on product availability, the nature of your request, and applicable consumer protection laws.

Where an exchange is not available or is not an appropriate remedy for a defective product, other remedies required by law will remain available.

7. Non-Returnable Items and Exceptions

Our voluntary change-of-mind return policy may exclude items that are clearly personalized, made to the customer's specifications, or otherwise ineligible under the terms disclosed before purchase.

However, these exclusions apply only to the extent permitted by applicable law.

No exclusion for sale items, promotional items, opened packaging, or other product categories will remove a customer's mandatory legal rights concerning withdrawal, defects, misleading descriptions, or non-conforming goods.

For hygiene-related exceptions, we will apply only those restrictions specifically permitted by the consumer protection laws governing the purchase.

8. Refunds and Processing Times

Once an authorized return is received, we will inspect the item where appropriate and notify you of the outcome.

If a refund is approved, it will be issued to the original payment method whenever possible, unless another method is agreed upon or required by applicable law.

PrincessGlow aims to process approved refunds within 10 business days. This is an operational target, not an extension of any mandatory legal deadline.

All refunds will be completed within the timeframe required by the applicable consumer protection laws. Processing times imposed by banks, card issuers, and payment providers may affect when the refunded funds appear in your account.

Where a refund is legally due, we will not use this inspection process to delay or deny the customer's statutory rights.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at contact.princessglow@gmail.com.

We will attempt to cancel orders that have not yet been processed or dispatched. Once an order has been dispatched, cancellation may no longer be operationally possible, but any statutory cancellation, withdrawal, or refund rights will remain unaffected.

10. Contact Us

For questions about returns, refunds, exchanges, or warranty claims, please contact:

Store: PrincessGlow
Email: contact.princessglow@gmail.com

Please include your order number in your message so that we can assist you more efficiently.

PrincessGlow is committed to handling customer concerns fairly, transparently, and in accordance with the consumer protection laws applicable to each transaction.